Shipping & Returns
Free U.S. Shipping
We offer free tracked shipping on all U.S. orders.
Order Tracking
Once your order ships, you’ll receive a tracking number by email so you can follow your Candleveil order every step of the way.
Delivery Times
Delivery times can vary depending on your location. Estimated delivery information will be provided during checkout and with your tracking details.
30-Day Money-Back Guarantee
Try Candleveil in your home for 30 days. If you’re not satisfied, contact us within 30 days of delivery to request a return.
Returns
Returned items should include the original product and accessories. Contact our support team before sending your order back so we can provide the correct return instructions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with a photo of the issue and we’ll help make it right.